Covid-19 Protocols
As the Peruvian authorities currently urge everyone to show extraordinary alertness and exercise extreme caution to limit the further spread of the corona virus, we are only offering exclusive private (just for your party) trips with amazing discounts
Peru & Bolivia begin to emerge from their local lockdowns, we’re seeing border restrictions and health advisories changing at a rapid pace. We’re following these updates closely to implement enhanced hygiene and physical distancing protocols to give you peace of mind when we begin to travel again. From extra clean coaches to expertly trained staff, here are all the important hygiene practices you can expect to see on your next Peru Trek 4 Good trip

COVID-19 FAQ: How can you protect video

1.- OPERATIONAL & STAFF PREPAREDNESS
Peru Trek 4 Good as a responsible Tour Operator has achieved operational readiness for reopening by having:
- Obtained the applicable reopening license required by local government
- Developed a COVID-19 prevention plan including an action/checklist for infection prevention and a special cleaning and disinfection plan
- Implemented protocols and guidelines for staff health, including health checks for staff required by local legislation.
- Issued and communicate a stay-home policy for anyone displaying any symptoms as per World Health Organization (WHO) guidelines
- Reflected physical distance in office layout and limiting the number of staff in common back-of-house areas where possible
- Implemented protocols to minimize physical contact. Implemented physical distancing protocols required by local legislation
- Personal protection equipment (PPE) available to staff, such as masks, as long as required as per risk-based approach required by local legislation
- Integrated technologies to enable automation such as contactless payment where possible. If contactless payment is not possible, we consider using gloves and hand sanitation
- Established with suppliers and partners including restaurants, hotels, parks, transport partners and venues that they follow likeminded health and hygiene protocols and guidelines to protect guests as required by local legislation
- Introduced a COVID-19 contingency plan should new cases emerge in collaboration with suppliers and partners
- Identified and adopted appropriate cleanliness and disinfection best practices validated by expert bodies, health authorities and governmental institutions
- Explored different options for operations, where possible, such as advanced tickets, timed entries, Exclusive & Flexible tours or smaller groups (up to 8 people)


Peru Trek 4 Good as a responsible Tour Operator has trained all our staff to prepare and execute on operational plans by:

- Creating and implementing staff protocols and guidelines, including tour guide, coach/drivers and local specialists, and operations
- Provided our staff with the tools and information necessary regarding infection control, physical contact, sharing of food and utensils, appropriate attire, and enhanced hygiene measures, the use of masks and gloves as recommended by local health authorities
- Requested that key stakeholders such as partner venues, hotels and transport partners have trained their staff on the basis of likeminded protocols to enable consistent approach across sector
- All training should be informed by the latest advice from public health authorities and/or WHO
- Regular monitoring of well-being of team members by leadership, encouraging them to following governmental
and WHO guidelines
2.- DELIVERING A SAFE EXPERIENCE
Peru Trek 4 Good as a responsible Tour Operator works to deliver a safe experience for our staff and guests through enhanced cleanliness and hygiene best practices, we have:
- Worked with suppliers to understand what additional measures have been introduced
- Implemented or confirmed with suppliers processes focused on enhanced sanitation, disinfection, and deep cleaning practices for coaches and other vehicles used as well as increase their cleaning/disinfection frequency:
o Selected disinfecting products approved by health authorities
o Revisited guidance to cleaning team with a specific focus on high-frequency touch points, including handrails, door handles, tables, board toilets, air conditioning filters, overhead lockers and headsets if applicable. Enhance cleaning frequency as appropriate
o Approved disinfecting products made available at sanitation stations to guests in the form of alcohol-based hand sanitizer as appropriate. Provide or make available for purchase additional individual disinfecting products for guests if possible
o Allocated seating plans with no rotation. Implement seat spacing required by local legislation
o Explored providing bins with liner bags and regular disposal where possible
o Established with transport partners that they have likeminded processes for sanitation, disinfection and deep cleaning practices
- Implemented customer processes including guest information and minimizing physical contact:
o Recommended guest health checks and testing if appropriate and required by local legislation
o Limited physical contact and queuing where possible
o Recommended the permanent use of masks to guests; required by local authorities
o Developed online check-in and contactless check-out tools and procedures where appropriate and possible
o Explored staggered timing when possible of access to venues, hotels and restaurants among others
- Established with partners and suppliers, including: shops, showrooms, tasting venues/shops, museums, shows, factories & farms, etc., that they follow likeminded health, sanitation, disinfection and hygiene protocols aligned with local regulation
- Established that partner restaurants follow likeminded health, sanitation, disinfection and hygiene and food safety protocols to protect guests, such as:
o Approved disinfecting products made available at entrance to guests in the form of alcohol-based hand sanitizer as appropriate.
o Established with restaurant that restaurant staff are trained and adhere to likeminded health, hygiene, and physical contact guidelines
o Avoid guest own handling of food at buffets
o Regular cleaning of coffee/drinks machines and where possible operated by staff member
o Enhanced cleaning, including disinfecting of tables and chairs after guest has left and using dishwasher over hand-washing where possible
o Minimized physical contact through table spacing and guest seating required by local legislation
o Considered minimizing what is placed on guest tables and provide mono-packaged items if feasible
o Reviewed payment method to prioritize contactless and pre-payment methods
o Considered having longer opening hours to reduce the number of guests served at any given time and facilitate the implementation of the new measures
o Reviewed payment method to prioritize contactless and pre-payment methods


Please note that: It’s not just your Driver and personal Guide who will be taking care of you on your trip. We’ve also got our wonderful operations and guest support teams working behind the scenes. You can get in contact with them on the phone 24/7. Whether you’re about to jet off or you’re already on your trip, you’ll know you’ll be in good hands when you travel with Peru Trek 4 Good in the post-COVID-19 world.

3.- REBUILDING TRUST & CONFIDENCE
Peru Trek 4 Good is working hard to enhance trust and confidence through transparency and communication with our guests, we:
- Provide clear, consistent and up-to-date communication to customers on new health & hygiene protocols via the organization’s channels, both digitally and physically. Work with suppliers to implement clear signage to inform guests of the enhanced cleaning protocols, avoiding physical contact, and recommendations
- Share guest guidelines ahead of trip and where applicable in person upon commencement of trip on the basis of advice from health authorities which include the mandatory wearing of face masks or coverings, guidance on hand hygiene and avoiding physical contact.
- Inform guests about support available if questions or concerns arise. Our guest facing staff is trained and prepared to answer questions, resolve challenges such as the detection of new cases, address situations where guests are not complying and share protocols before and during trip to reassure traveler
- Explore collaboration with the highly recommended medical/travel insurance (you should buy) companies to offer traveler insurance covering COVID-19 who could assist with arrangements should they be necessary such as emergency repatriation and medical care
4.- IMPLEMENTING ENABLING POLICIES
Peru Trek 4 Good works to recover, our enabling policies are implemented at the governmental level. We call on our government to:
• Work collaboratively with industry and other governments as new rules for cross-border travel are developed and announce them in advance
• Provide financial relief to the sector through grants and the reduction of taxes, fees, and charges to stimulate demand in recovery
• Create incentives and provide direct support to boost travel and tourism
• Enhance destination promotion to boost demand both domestically and internationally
• Consider visa facilitation and visa-waiver for travelers
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